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Product complaint # (b)(4).Date sent to the fda: 11/2/2023.H6 component code: g07002 - device not returned.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.The lot/batch was not provided; therefore, a manufacturing record evaluation could not be performed.Additional information was requested, the following was obtained: -when was the needles kept popping off from the suture (in the package, during removal from package, during handling prior to use on patient or during use on the patient)? please specify.The only information given was "needles kept popping off of suture during use".What is the total number of needles popped off from the suture? unknown as the suture/needles were already in the biohazard bag.Will be returning everything provided.Please provide the lot number: i was unable to locate the lot number on the packaging provided back to us.Please perform and document the follow up attempt for product return.Please document the shipment tracking number in notes or rmao sections.Return box not received yet.Please provide the source or name of person providing answers to follow-up questions: cv coordinator, tatum.H3 investigational summary: the product was returned to ethicon for evaluation.Visual inspection and functional testing were conducted on the returned device.The returned sample revealed that it was received, two detached needles, two-needle suture pieces, one strand double-armed, and a suture piece that pertained to product code m8711.This product code is multistrand and requires four strands double armed per packet.Upon visual inspection of the detached needles, the swage and attachment area were noted as expected.The barrel hole of the needles was examined with magnification, and no suture remnant was noted.The two-needle suture pieces were examined, the end of one suture was found busted, and the other suture was cut probably caused by a surgical instrument.In addition, the needle-suture combinations were visually inspected, and no anomalies or issues related to pull-off were observed during the evaluation.The functional test was performed using instron equipment and the pull force was above the minimum requirements.No conclusion could be reached as to what caused the reported complaint.As part of the quality process, all devices are manufactured, inspected, and released to approved specifications.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.Related reports: 2210968-2023-08464.
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