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The device was returned for evaluation and the customers allegation was not confirmed.It was noted that water tightness was lost due a pinhole on the channel tube, a pinhole on the connecting tube and damage on the camera.The adhesive on the bending section rubber had a chip and the connecting tube had a wrinkle.The bending angle in the up direction did not meet standard value due to wear of the angle wire and the angulation lever did not move smoothly due to damage.The control unit, camera section and scope cover were sticky due to water leakage and the control unit was damaged.The up/down plate was sticky and the image guide bundle had significant breakages.The connecting tube had a dent.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely that the following led to the malfunction: it is presumed that the issue occurred due to stress of repeated use, external factors, or handling.However, a root cause could not be identified.This issue is addressed in the instructions for use (ifu): the instruction manual operation manual ¿chapter 3 preparation and inspection, 3.6 inspection of the endoscope¿ describes the following warning. 4.Inspect the boot and the insertion section near the boot for bends, twists, or other irregularities.5.Inspect the external surface of the entire insertion section including the bending section and the distal end for dents, bulges, swelling, scratches, holes, sagging, transformation, bends, adhesion of foreign bodies, missing parts, protruding objects, or other irregularities.6.Holding the control section with one hand, carefully run your other hand back and forth over the entire length of the insertion section (see figure 3.23).Confirm that no objects or metallic wire protrudes from the insertion section.Also, confirm that the insertion tube is not abnormally rigid.Olympus will continue to monitor the field performance of this device.
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