|
The customer reported about two units that were mistyped, both were expected to be o rhd positive but were typed as b rhd positive on the ih-1000, using ih-card abd(dvi+)-conf.Upon rerun, the units were correctly typed as o rhd positive.The images provided by the customer showed the reported positive reactions in the anti-b well for two samples and the negative reactions upon repeat.The customer did neither return a sample of the allegedly defective product for investigational testing nor the affected patient samples.As the patient sample were exhausted at customer site, our quality control could only investigate their retention sample of the supposedly defective lot.First, the retention sample was checked for intact sealing, homogeneous gel, correct filling height and the absence of splashes in the reaction chamber.All acceptance criteria were met.For the serological test on the ih-1000 instrument, different donor samples were used.The focus was on o rhd positive and a rhd positive samples as the customer yielded false positive results in the anti-b well.All positive and negative reactions were correct.We did not observe any false positive reaction.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.Data files and images of the affected ih-1000 instrument were requested.The investigation of the instrument including the trace files is still ongoing.
|
|
The customer reported about two units that were mistyped, both were expected to be o rhd positive but were typed as b rhd positive on the ih-1000, using ih-card abd(dvi+)-conf.Upon rerun, the units were correctly typed as o rhd positive.The images provided by the customer showed the reported positive reactions in the anti-b well for two samples and the negative reactions upon repeat.The customer did neither return a sample of the allegedly defective product for investigational testing nor the affected patient samples.As the patient sample were exhausted at customer site, our quality control could only investigate their retention sample of the supposedly defective lot.First, the retention sample was checked for intact sealing, homogeneous gel, correct filling height and the absence of splashes in the reaction chamber.All acceptance criteria were met.For the serological test on the ih-1000 instrument, different donor samples were used.The focus was on o rhd positive and a rhd positive samples as the customer yielded false positive results in the anti-b well.All positive and negative reactions were correct.We did not observe any false positive reaction.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.Data files and images of the affected ih-1000 instrument were analyzed.The investigation of the data did not any instrument malfunction.Regarding one sample test, the color of suspension is hemolyzed for the first test therefore it could be sample related.The repeat test did not show the hemolysis.Regarding the second sample, there was also no element showing there was an instrument malfunction.It could be a carryover from the anti-d well to the anti-b well in case of presence of droplets in the incubation chamber.The card status should be checked.Based on the investigation the complaint was classified as confirmed - upp (unexpected product performance).The complaint sample and the affected sample material were not available for investigation and the retention sample reacted as expected.But based on the images provided by customer the complaint was confirmed.Based on the investigation of the instrument data the most probably root cause was an inter-well contamination caused by splashes in the reaction chamber or droplets directly under the foil.There was no indication of a device malfunction.Due to the assumed inter-well contamination, we highly recommend the following to the customer: - replace the needle if it was bent or damaged - the adjustment of the needle centring relatively to the ih card wells must be performed for all position in the pipetting area.- control and adjust the diameter of the hole pierced ih card.It must be centred and checked by the diameter tools.- check the ih card pin piercer, please replace it if it was damaged or presents some smudge in the surface.-control the washing pot, it must be clean inside, and the used liquid (system liquid) must be correctly evacuated.-finally, perform a weekly maintenance and qc test.And we also highly recommended noting the following points according to the chapter precautions of the instruction for use: · do not use cards showing signs of drying, discoloration, bubbles, crystals or other artifacts.· do not use cards with damaged foil strips.· do not use gel cards if the gel matrix is absent or if the liquid level in the microtube is not at or below the gel matrix.A clear liquid layer should be visible on top of the uniform gel matrix in each microtube.· cards with dispersed drops observed at the top of the microtube, due to improper storage or shipping conditions, have to be centrifuged with ih-centrifuge l or ih-reader 24 with preset time and speed before use.If drops are still observed on top of the microtube after one centrifugation it is recommended to not use the card.".
|