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Zimvie did not receive one (1) ilpc342u, (certain® low profile one-piece abutment 3.4mm(d) x 2mm(h)) for evaluation.Visual inspection could not be performed.The investigation has been performed based on the available information using the item number, device history record (dhr) review, and risk management file (rmf).Functional testing to recreate the reported event could not be performed due to the nature of the device and event.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 2022101206.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2022101206 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿fracture screw¿ the customer did not submit images for the reported event.Ifu review: documents reviewed: biomet 3i restorative products ifu (p-iis086gr) rev.H 2024/01.Information identified: "potential adverse events": based on the investigation and risk management file review as per rmf (b)(4) rev.20, the most likely root causes determined from the investigation are external factors (patient¿s condition ¿ bruxism, clenching or overloading) or incorrect techniques used during placement of screw.Therefore, based on the available information, a device malfunction could not be verified.Without device receipt, the reported event is non-verifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: h3: changed "yes" to "no".Device was not returned.
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