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Device history record (dhr) review: system product code: sdm-00001-2d.Serial number: (b)(6).System manufacture date: 3/5/2012.System installation date: 4/19/2012.Unique device identified (udi): (b)(4).A review of the complaint history for (b)(6) showed one additional complaint for uncommanded c arm rotation.On 4/17/2023, the customer reported uncommanded c-arm rotation.The fe was dispatched to the customer site and was unable to recreate the issue.The fe noticed the system flagged with a crm (32:20) error which indicates an issue with the right control insert.The fe replaced both the left and right control insert to resolve the issue (asy-16288).The control inserts were not returned; therefore, no further investigation can be performed.Cause/root cause: the probable cause of the uncommanded movement is due to an issue with the control inserts.Issues that can lead to uncommanded motion include broken slide/rock mounts, worn buttons and broken connectors.Further investigation could not be performed as the part was not returned.Due to the limited information provided and lack of part return, the root cause of the control insert failure could not be determined.Conclusion: complaint not confirmed as there was no returned product for post market quality assurance (pmqa) evaluation.Based on a review of the complaint, a capa is not needed at this time as there was no patient or user harm.Additionally, the risk is considered very low based on the occurrence.Future events will be monitored and trended.
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