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This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.New information added to the following fields: b5, h6.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over nine(9) years since the subject device was manufactured.The device was not returned to olympus for inspection, and the customer's reportable malfunction was not confirmed.Three attempts were made to obtain additional information regarding the reported event, but no response was received from the customer.Based on the results of the investigation the root cause could not be identified;however it is likely that the cable may be damaged by strong mechanical stress occurring from regular use, for example by kinking the cable, winding it in a radius that is too small or by pulling on the cable instead of the plug.This may cause individual or all wires in the cable to break.The event can be prevented by following the instructions for use which state: in order to avoid such incidents, the instructions found in the instructions for use (ifu) should be followed.This would be, firstly, that the service life of the cable is limited to 12 months.After this time, the cable should no longer be used.Additionally, the cable must be checked for damage before each use and after reprocessing.By gently pulling on the plug (max.20n), it can be determined whether the copper strand of the cable is already damaged.If the cable does not give way but remains rigid, the cable is most likely intact.In order not to shorten the service life of the cable any further, the cable should not be wound up with a loop diameter of less than 10cm and when pulling out the cable, the plug should be pulled and not the cable.Olympus will continue to monitor field performance for this device.
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