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Zimmer biomet complaint number (b)(4).Zimvie received one (1) tsv6h13, (impl tapered scr-v ha 6mm 5.7mm 13mm) for evaluation.Visual evaluation of the as returned device identified the implant with signs of use.Extensive damage at the collar likely due from the removal process.The implant was fractured around the collar region.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 63686965.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 63686965 for similar events and no other complaint was identified.Review completed utilizing keywords: fracture implant the customer did not submit images for the reported event.Ifu review: review of appropriate documentation: documents reviewed: instructions for use - tapered screw-vent and trabecular metal implants, ifu4869 rev.9-10/19.Information identified: contraindications, precautions, and adverse effects.Per the applicable ifu, it is stated that improper techniques, severe bruxism, clenching, and overloading, may cause component fracture.Based on the investigation and risk management file review, the most likely root causes determined from the investigation are long-term parafunctional habits (e.G., clenching, bruxism, and overloading) of the patient over the implantation period ¿ patient factors.Therefore, based on the available information, a device malfunction did occur.The reported event was confirmed with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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