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No malfunction suspected.The user was operating the power wheelchair on the sidewalk when they possibly hit a rough spot in the concrete and fell.The end user was not wearing the seat belt.Hoveround's owner's manual warns "to reduce the chance of serious injury or death from tip-over, collision with obstacles, or falling from the power wheelchair, drive in proper environments: avoid uneven or unstable surfaces such as potholes, broken pavement, grass, gravel, sand, wet leaves or cut grass." and hoveround's owner's manual warns "to avoid serious injury or death: [a]ways use the seat belt.".
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