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Eds 3 drainage (id 821730) was not returned for evaluation as the product is not available for return; therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.A photo was provided by the customer but it only shows the label of the device, product code, lot number, etc.The root cause(s) of the reported issue could not be determined.However, a possible root cause for the reported complaint is due to an error of eds set up.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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