|
Philips has investigated this complaint.According to additional information collected, the system was not in clinical use when the issue was identified.The philips field service engineer (fse) inspected the system onsite and confirmed that the wired footswitch was unable to trigger fluoroscopy.While installing the lcd monitor and performing the functional tests, the fse found that the wired footswitch was not working.The fse ordered and replaced the wired footswitch to resolve the issue.After the replacement, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.Additional investigation concluded that the complaint is not related to the prior occurrence which led to serious injury (tw (b)(4)), as the complaint has been reported on a wired footswitch.According to the investigation results, philips has concluded that this complaint is not reportable.The codes were updated based on the investigation outcome.
|