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It was reported by sales rep that on 10/13/2023, it was observed that two (2) fms connect interface cable duo/solo were having issues.One interface cable would continue to run even when not activated and the other one seemed loose on the back of the handpiece.During in-house engineering evaluation, it was determined that the device had intermittent operation.The issue was found outside of the procedure.No patient involvement reported.
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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Device was used for treatment, not diagnosis.H10 additional narrative: d10: concomitant med products and therapy dates: fms connect interface cable duo/solo, 10/13/2023.E3: reporter is a j&j sales representative.H4: the device manufacture date is currently unavailable.Investigation summary: the complaint device was received and evaluated.Upon visual inspection, it could be observed that the connector has some spots of rust.When performing the functional test, a shaver hand piece and another fms connect was used to test the functionality of the device.The device started to work unintendedly.Manufacturing record evaluation is not required as the reported event is not associated with the manufacturing process and/or the potential cause of the defect cannot be associated to manufacturing.As part of depuy synthes mitek quality process all devices are manufactured, inspected, and released to approved specifications.According with the visual inspection and test result, this complaint can be confirmed.A possible root cause can be attributed to the hard and continuous use, since this is a reusable device, the constant manipulation between surgeries and sterilization process can lead to damages in the device internal components and rust on the connector, however this cannot be conclusively determined.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to monitor additional complaint information for potential safety signals through complaint trending as part of post market surveillance.Udi: (b)(4).
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