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Zimvie received one (1) t3st510, (t3 pro non-platform switched tapered implant 5mm (d) x 10mm (l)) for evaluation.Visual evaluation was performed, slight wear from usage.No damage identified or signs of malfunction.Measurements match drawing.(cal3845 due aug 27, 2024).Dhr review was completed for the subject lot number 2023050571.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2023050571 for similar events and no other complaint was identified.Review completed utilizing keywords: dental : medical : other.The customer did not submit images for the reported event.Based on the investigation and risk management file review as per (b)(4), the most likely root cause determined from the inadequate treatment planning.Therefore, based on the available information, a device malfunction did not occur.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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