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A manufacturing device history record (dhr) review was performed to ensure that the product was manufactured in compliance with the device master record.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any deviation and that there are no additional complaints associated with it.The sample was received taped onto a sheet of carton packed in a zip-lock bag.The sample evidently shows macroscopic signs of damage, namely that one of forceps arms is broken off at the location where the arm changes thickness, i.E., at its weakest point.The fracture surface of the sample was visually inspected and did not show any abnormalities that would indicate a root cause for the breakage.The product is a reusable device intended to be cleaned/sterilized by the customer and has been in use per the initial description.Therefore, product was handled and the situation in which the defect occurred can no longer be determined, nor can the strain put on the device be reconstructed.The customer¿s complaint is therefore confirmed but the root cause cannot be identified by this investigation.It cannot be determined how or where the damage to the sample occurred.Therefore, a root cause for the customer's reported event could not be determined.The exact root cause for the customer's reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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