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Product 515302, lot 1024993, qty 20160 was produced in oct 2022.According to dhr, there were no quality notifications observed during manufacturing process.Manufacturing process was conducted in accordance with document (b)(4) and all quality control activities have been performed according to quality specification 10-0160 and 10-0255.Risk assessment has been performed based on document (b)(4) peura phaseal c61 and it can be confirmed that this failure mode (leakage) has been included into mentioned document, and appropriate risk control have been set up.Based on the photo forwarded by the customer, it is difficult to see the reported defect.It is not visible whether there is damage to the solid component or whether it is a damaged tube.During assembly, the product undergoes a 100% leak inspection, and this is defined in procedure 15-0137.If the leaking product is detected in the 100% testing process, it will be separated as scrap.Also, 100% inspection is performed according to 10-0160 for critical defect characterized as c4.2 deficiency in the hermeticity of the product, per iso8536-4:2010.Visual inspection of the retain sample did not reveal any defect.The functional test also found no leakage on the set., please see attachment 1.With a 100% inspection, we prevent a defective product from reaching the customer.It is possible that the mentioned defect was caused by the customer's handling or by some other method unknown to us.
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