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A steris service technician arrived onsite to inspect the loading car and found the unit to be operating properly; no repairs were required.Per discussion with user facility personnel, the technician learned that user facility personnel had removed the guard rails while loading instruments for a previous cycle.The employee incorrectly reinstalled their guard rail to the loading car resulting in the reported event.The technician counseled user facility personnel on the proper use and operation of their loading car, specifically properly installing the guard rail.No additional issues have been reported.
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