|
Updated field: b4, d8, d9, g1(contact office, contact person ¿ mfg site), g3, g6, h2, h3, h4, h6 (type of investigation, investigation findings, component codes, investigation conclusions), h11.A getinge field service engineer (fse) observed video receiver board and display cable were damaged.Fse replaced video receiver board and display to video receiver cable.Display is good, drive test, good results.Unit returned for clinical use is unknown.There was patient involved, no harm reported.The failure analysis and testing dept.Received the following parts associated with this complaint:pcb, color video receiver cable, display to video receiver these parts were received with a reported unit failure of screen display failure and damaged parts.The failure analysis and testing dept.Performed a visual inspection and found part pcb, color video receiver serial number (b)(6) had a scrape across the land and part cable, display to video receiver serial number (b)(6) had a slight crease on the cable.The fat dept.Tested the parts because the damage to these parts was minimal.The failure analysis and testing dept.Installed part pcb, color video receiver serial number (b)(6) and part cable, display to video receiver serial number (b)(6) into the cs300 test fixture serial number (b)(6) and tested the parts to factory specifications per the cs300 service manual part number 0070-00-0689 rev.W.After 1.5 hours of run time, the fat dept.Could not replicate the complaint of screen display failure.The damage the customer stated in the complaint did not contribute to the screen display failure.The parts passed testing.Root cause grid will be not confirmed for the screen display failure.For the damage, operational context.Retaining the parts in the fat dept.Per procedure number 0002-07-d008 rev.As.The non-conformances with the returned components were not confirmed.However, the root cause or the most probable root cause is not confirmed.
|