Model Number 865241 |
Device Problem
No Audible Prompt/Feedback (2282)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/06/2023 |
Event Type
malfunction
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Event Description
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The customer reported speaker malfunction inop.The device was in use at time of event, there was no adverse event reported.
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Manufacturer Narrative
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A follow up report will be submitted once the investigation is complete.
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Manufacturer Narrative
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Philips received a complaint on the intellivue mx700 patient monitor indicating that there was a speaker malfunction.A good faith effort (gfe) was performed to clarify if the customer was alleging sound issues with the speaker or only a speaker malfunction inop on the monitor, but no additional information was provided.The device was sent to philips bench repair.A philips bench repair technician (brt) evaluated the device and was unable to confirm the issue.No speaker malfunction error was appearing on screen.The brt confirmed that sound was emitting from the device properly at different volumes.There was no trouble with the device during testing.Based on the information available and the testing conducted philips was unable to replicate the reported problem.The reported problem was not confirmed.The device was confirmed to be operating per specifications and no failure was identified.The brt replaced the speaker for preventative measure.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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Event Description
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The customer reported a speaker malfunction inop.It is unknown if sound was still coming from the device.The device was in use at time of event, there was no adverse event reported.
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Search Alerts/Recalls
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