| Catalog Number |
826820 |
| Medical Device Problem Code |
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/08/2023
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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A facility reported a cerelink monitor (id 314591) had negative values (-2 to -1) with appropriate troubleshooting.The negative values lasted about an hour at which time it reached around 2-3 where it had been before going negative.Product was in contact with the patient; however, no patient injury was reported.According to reporter: "the issue seems to be resolved so far based on the customer's feedback." no additional information has been provided after several attempts.
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Additional Manufacturer Narrative
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An investigation has been initiated based on the reported information.Upon completion of the investigation, a follow-up report will be submitted.
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Additional Manufacturer Narrative
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The cerelink monitor (id 826820) was not returned for evaluation; therefore, an evaluation of the device could not be performed.Serial number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.The root cause(s) of the reported issue could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.Additional information: the customer mentioned that the patient lead was always attached.Unfortunately, they were unable to download the data since it has been used on a different patient since then.We have asked them to try to save the data if this issue arises again.
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Additional Manufacturer Narrative
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Follow-up report to include correction/removal rpt number (h9).
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Event or Problem Description
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N/a.
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Search Alerts/Recalls
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