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The user facility did not inform belmont about this incident when it occurred on (b)(6) 2023, belmont became aware of this incident after receiving medwatch report #: (b)(6) on december 19th, 2023.Internal complaint file #: (b)(4) has been logged for this incident for traceability.The ri-2 and disposable involved in this incident were not returned to belmont for evaluation.The user facility claimed that there was a leak however the disposable in question has not been provided for review nor has the lot number of the device been provided.A leak would be obvious to the user while interacting with the device.The disposable set can be exchanged to continue infusion.There is no report of any patient harm associated with this incident.The operator's manual provides instructions on installing the disposable set and additional recommended operator actions.The step-by-step procedures in manual has warning on installing the disposable, "do not kink or twist the tubing" and "do not apply excessive pressure to the pressure transducer.The pressure transducer can be damaged with excessive force.Do not use the system if the pressure transducer is damaged".All 3 spike sets are 100% visually inspected and 100% leak tested prior to final packaging and release for shipment from belmont medical technologies.Belmont has reached out to the risk manager (initial reporter from the user facility) on december 19th, 2023, january 4th, 2024 and january 12th, 2024 to request the lot number and additional information about the incident but haven't received any further updates on the incident.There is no information about the lot number of the device to allow the review of device manufacturing records.No device malfunction could be verified, and the root cause could not be determined.To date we have not received any response from the user facility.The complaint file will be re-opened in the event the device and additional information is received.Belmont will continue to monitor this issue moving forward.
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