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Lumenis investigated the reported event by contacting the user facility directly.Attempts by emails and phone calls have been made to obtain, patient treatment settings, patient information, patient photo.Since the customer didn't provide any incident form, this case treated in one single complaint.The device was tested.Service engineer advised: "the cooling system flow rate was tested to be 145, which was normal, and the water pump current coefficient was tested to be 46.05, which was normal.The tested tec resistance 4.0[ohm] is normal.Check that the coolant is sufficient.After testing 1000 rounds of pulses, the handpiece is refrigerated normally.Test that the igbt-trigger signal of the switching model module is normal and the pulse width is normal.Test energy: 515 filter single pulse pulse width 13 energy 10, test energy: 54.6j 590 filter double pulse pulse width 10 delay 40 energy 35, test energy: 189.4j 695 filter three-pulse pulse width 6 delay 60 energy 17, test energy: 90.8j add refrigerant and check if the equipment is running normally." device malfunction wasn't the suspected cause of the adverse event.Despite several attempts to get clinical information regarding treatment parameters and /or photo of the injury, the customer refused to fill out and send us an incident form or photo.Therefore, it's impossible to determine or exclude user error.Due to lack of the clinical information we'll report this issue to the fda as an 'abundance of caution'.Should additional significant information become available, the complaint record will be updated accordingly and a follow-up medwatch report will be submitted.
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