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Section d1: corrected.Section d4, catalog number, primary udi number: corrected.Section h5: corrected.Section h8: corrected.Section h6, medical device problem code: corrected.Manufacturer's investigation conclusion: a log file was provided from the customer for evaluation regarding low-speed alarm when the patient was connected to the mobile power unit.Analysis of the submitted log file captured low speed alarm events on 18jan2024 and 19jan2024.The pump speed value was captured as low as 3,410 rpm and the pump power value was elevated (up to 15 watts) during both events.The system was supported on the mobile power unit during both events.The low-speed alarm events were not captured when the system was supported on the 14v batteries/clips.Additional information communicated that the patient was changed from the mobile power unit to a power module with an unshielded 14v power module patient cable.No further alarm was reported after the change.No functional issue was reported with the 14v power module patient cable (lot # unavailable) and it was reported no products will be returned.A root cause of the low-speed alarm events captured in the log file could not be determined through this evaluation.Lot number of the 14v power module patient cable was unavailable.Heartmate 3 patient handbook cautions the users to ¿call your hospital contact if you think that, for any reason, any portion of your equipment is not functioning as usual, is broken, or you are uncomfortable with the operation of the equipment.Your hospital contact can check the equipment and order replacements, if needed.Do not try to repair anything yourself.¿ under section 5, ¿alarms and troubleshooting¿ all alarm conditions are addressed.This includes low speed alarm and instructs user to ¿call your hospital contact immediately for diagnosis and instructions¿.Under section 2, ¿the system controller self test¿, the system controller self test is loud and bright.All of the lights, symbols, and sounds come on and ¿self test¿ appears on the screen.Under section 3, ¿switching power sources¿, describes steps for exchanging between power sources (mobile power unit and batteries).¿powering the system¿, explains mobile power unit usage.Heartmate 3 instructions for use, under section d, safety checklists, replace any equipment or system component that appears damaged or worn.No further information was provided.The manufacturer is closing the file on this event.
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