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Zimmer biomet complaint number (b)(4).Zimvie received one (1) oss313, (osseotite implant 3.75 x 13mm) for evaluation.Visual evaluation was performed, there implant had signs of use with debris on the external threads.There was no damage that would cause or contribute to the event.Device history record (dhr) review was completed for the subject lot number 2021090653.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2021090653 for similar events and no other complaint was identified.Review completed utilizing keywords: dental : medical : nerve damage.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was missing or confusing instructions for use or inadequate treatment planning.However, a definitive root cause could not be identified.Therefore, based on the available information, a device malfunction did not occur.No damage to the implant was identified.The reported event was non-verifiable.No further investigation or immediate capa/hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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