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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the lcb distal cover glass missing.Based on the result, we concluded that it was caused due to the physical damage applied on the lcb distal cover glass.In addition, our technician confirmed that the objective lens cracked, and the electrical pin connector dirty; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.In terms of the lcb distal cover glass missing, the possibility of dropping into human body could not be denied.Moreover, based on the technical report""hhr-rpt-0974(distal end)"" and/or the risk analysis results, it was evaluated to submit mdr.
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