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The na electrode lot number and expiration date were not provided.Qc and multiple calibrations were performed on the day of the event and they were all acceptable with no noted alarms.The alarm trace contained multiple voltage level errors on the day of the event.The field service engineer flushed the ise flow path.He also installed new electrodes, a new vacuum nozzle, and a sample slider.The fse performed calibration and qc and they were acceptable.Precision studies were performed and they were within specifications.The service actions (flushing the ise flow path and installing new electrodes, a new vacuum nozzle, and a sample slider) resolved the issue.No further issues were reported afterward.
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