|
Additional information: based on the information provided, which may include the device (if available and returned), pictures, videos, event descriptions, and any additional information from the field, arthrex was able to conclude a most likely cause.The most likely cause of the reported failure is user error, specifically excessive force and/or leveraging during the removal of the device.The complaint allegation was confirmed based on the customer's attached picture, which shows the shaft broken on the plate.
|