| Model Number |
N/A |
| Medical Device Problem Code |
Poor Quality Image (1408)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/17/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H11: section a: through f: the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant, reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant, reporter, the date reflected in this report is the date bd became aware of the event.The device has not been returned to the manufacturer for evaluation.
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Event or Problem Description
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Customer reports artifacts and visual snow in image.No other information was provided.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to the service facility for evaluation.During evaluation, the reported issue of artifacts in image / visual snow in image was confirmed; the probe is giving a very rainy image.The root cause of the reported failure was identified as an internal failure of the probe.
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Event or Problem Description
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Customer reports artifacts and visual snow in image.No other information was provided.
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Search Alerts/Recalls
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