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Lumenis investigated the reported event by contacting the user facility directly.Attempts by emails and phone calls have been made to obtain; patient treatment settings, patient information and patient photo.No incident form or patient photo has been received in lumenis.An examination of the subject device was performed by lumenis service engineer after verifying all system functions including output energy verification, found all power parameters in specification, checklist power reports reflect output upon arrival.Also filled both h2o reservoirs.Checked tips and lightguides.Checked resurfx scanner functionality.No device malfunction was observed.The system was operational and was ready for use.The device was installed on (b)(6) 2021 and last pm was on (b)(6) 2022.Lumenis highly recommends an annual pm check in a timely manner to assure continued proper operation of the device.Device malfunction wasn't the suspected cause of the adverse event.Clinical evaluation wasn't performed, since no incident form or patient photos were sent to lumenis.While the information received to date does not confirm that a serious injury nor malfunction had occurred, because of the lack of information lumenis is reporting the event in an 'abundance of caution'.Should additional significant information become available, the complaint record will be updated accordingly, and a follow-up medwatch report will be submitted.Lumenis is closing this complaint, but will continue to monitor this failure mode; complaint trending will continue to monitor per global complaint handling sop (doc no.(b)(4)) and per post marketing surveillance procedure (doc no.(b)(4)).
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