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H10: manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: the physical device was not returned for evaluation.Two electronic photos were received and reviewed.The first photo shows three sealed encore probes in which a tear is noted on the packaging of each device.The label shown in the second photo was verified and matches with trackwise details.Therefore, based on the photo review, the reported packing problem and identified tear is confirmed as the tear was noted on each device package.A definitive root cause for the alleged packaging problem could not be determined based upon the provided information.Labeling review: as the reported event did not allege a labeling or use related issue, a labeling review is not required.H10: d4 (expiration date: 11/2024).H11: section a through f ¿ the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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