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This report is being submitted to provide additional information in d9, g3, h3, h6: type of investigation, investigation findings, investigation conclusions, and h10.User error is the most likely cause of the reported event.Per dfu-0215-7 at revision 0.Section f.Precautions.7.Excessive "side-loading" on the device during use does not improve cutting performance and, in extreme cases, will cause irreversible damage to the device.However, due to the device not being returned to us, it was not possible to physically evaluate the complaint device and the reported event cannot be verified.
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