| Model Number |
8881850215 |
| Medical Device Problem Code |
Fluid/Blood Leak (1250)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.
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Event or Problem Description
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The customer reported an issue regarding the use of the safety needle and stated "ampule bags/pfs/vial leaks." the product information was not provided.
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Additional Manufacturer Narrative
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Samples were not received for the investigation.A device history record review could not be performed because a lot number was not received with the complaint.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the reported issue and determine the root cause, therefore a corrective action is not applicable at this time.If a sample is received at a later date, this complaint will be reopened for further investigation.This complaint will be used for tracking and trending purposes.
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Additional Manufacturer Narrative
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Additional event information was received from the customer on 09jun2024 therefore sections b5, d1 and d4 were updated.
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Event or Problem Description
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The customer reported an issue regarding the use of the safety needle and stated "ampule bags/pfs/vial leaks".On 09jun2024 the customer provided additional information stating that after attaching the cannula, the substance runs out at the thread during spraying.Thread leaking.
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Additional Manufacturer Narrative
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Investigation summary: samples were not received for the investigation.The device history record was reviewed and indicated that the product was released accomplishing all quality standards.The lot was produced between 28feb2020 and 05mar2020.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the reported issue and determine a root cause.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.If a sample is received at a later date, this complaint will be reopened for further investigation.This complaint will be used for tracking and trending purposes.
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Additional Manufacturer Narrative
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The device history record (dhr) for lot 004871 was reviewed and no anomalies related to the reported issue were observed.Prior to a lot¿s release, the lot must be deemed acceptable by-passing inspections that are based on a valid sampling plan.During production, inspectors routinely examine a statistical sample both physically and visually.One device was returned for evaluation and the reported issue was observed.However, the¿investigation did not identify a systemic issue with the product or process.A specific root cause could not be identified based on available information.Therefore, a corrective and preventive action (capa) is not necessary at this time.We will continue to monitor related reports to determine if additional actions are necessary.
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Search Alerts/Recalls
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