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A visual inspection was performed on the returned device.The reported difficult to advance/remove over the guide wire could not be tested due to the condition of the returned device.The electronic lot history record and exception reviews were performed and revealed no indication of a product quality issue.Additionally, a review of the complaint history identified no similar incidents from this lot.A conclusive cause for the reported difficult to advance/remove could not be determined; however, difficult to advance/remove (guide wire resistance) may be attributed to several factors including, but are not limited to, inner diameter of guide wire lumen, outer diameter of the guide wire, condition of the guide wire, damage to the catheter or accumulation of blood or contrast.In this case, it is possible that the observed bunched/corkscrew inner member and kinked support skive in addition to a buildup of procedural contaminants may have contributed to the reported difficulty to advance/remove over the guide wire; however, this cannot be confirmed.There is no indication of a product quality issue with respect to manufacture, design, or labeling.
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