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The device was not returned for evaluation.Unused sterile devices were returned from the account.The sterile units were visually and functionally tested with no anomalies noted.Lot history record (lhr) and corrective and preventive actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a review of the complaint history did not indicate a lot specific quality issue.Factors that may contribute to the reported failure to deploy the needles may include, but are not limited to, change position of device during deployment, device orientation, over insertion of the device.A conclusive cause for the reported event could not be determined; however the treatment appears to be related to circumstances of the procedure.Based on the reported information and results of the complaint investigation there is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.D1 correction: brand name updated
d2a correction: common device name updated
d3 correction: name, address updated
d9 correction: device available for evaluation updated from ¿yes¿ to ¿no¿.
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