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The complaint could be confirmed, since the product was returned for evaluation and matches the alleged failure.The device inspection revealed the following: visual examination of the received product shows that indeed a foreign body is visible between the vinyl shrink wrap and the carton packaging, most likely it is a hair.Inspection of the received information/evidences are done or will be done, in the proceedings of the non-conformity.Based on investigation, the root cause was attributed to a manufacturing issue.If more information is provided, the case will be reassessed.
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