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Zimvie complaint number (b)(4).Zimvie received one (1) ilpc342u, (certain low profile one-piece abutment, 3.4mm(d) x 2mm(h) for evaluation.Visual evaluation was performed.Fracture identified at threads.Device history record (dhr) review was completed for the subject lot number 2022100421.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2022100421 for similar events and no other complaint was identified.Review completed utilizing keywords: dental : functional : fracture : abutment.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was patient factors.Therefore, based on the available information, a device malfunction did occur.Fracture identified at threads.The reported event is confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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