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Adverse event (ae) assessment: ae assessor spoke with the patient for further investigation of the complaint.The blood glucose level using vgo 20 is usually 100-160 mg/dl, aic is 7.3%, taking 1-2 clicks with meals.On (b)(6) 2024 the patient put a new vgo on at 5:30am and by 7:30am half the insulin in the insulin viewing window was gone.His blood glucose level was 173mg/dl at 5:30am he took one click.At 7:30am his blood glucose level was 107 mg/dl.He wears a continuous glucose monitor (cgm) but the volume on the alarm for high and low blood glucose levels is so low he does not hear it.He plans to increase the volume.On (b)(6) 2024, his blood glucose was 70s-90s during the day.When the blood glucose was in the 70s, he would eat something.During the evening his blood glucose level increased from 136 mg/dl to 240 mg/dl and he took 2 clicks, then at bedtime the blood glucose level increased to high which is between 400-500 mg/dl no symptoms, so he took 3 clicks.His blood glucose dropped during the night but he did not hear his continuous glucose alarm when his blood glucose was 56 mg/dl.He did not have symptoms.He managed the low blood glucose with oral carbohydrates.His blood glucose returned to the usual range.There is a reasonable causal relationship between the event, the fluctuation in the blood glucose level to the 400-500mg/dl and then 56 mg/dl, and v-go use.The event occurred while using v-go, but the event could also possibly be explained by the multiple factors that interfere with consistent blood glucose levels including stress, hormonal changes, medication, physical activity, diet, level of sleep, dehydration and pain.The patient is in contact with his hcp for medical and blood glucose management.The patient is marking the vgos with the time that he activates them and the time he no longer sees insulin in the insulin viewing window.The patient reported he is returning vgos for a technical review, however they have not been received to date.This case could be serious with reoccurrence due to the reading of high on his monitor.
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The patient reported that their v-go 20 device is dispensing over 18 hours rather than 24 hours.It was reported that the patient woke up in the morning with a blood sugar of 64 mg/dl.Upon follow-up, the patient reported they also experienced hyperglycemia ranging from 400-500 mg/dl.It was reported that the device is available for return to the manufacturer for evaluation.However, to date, has not been received.
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Device evaluation: device devices were received and evaluated for the unknown device issue complaint.All devices were inspected and evaluated.Five of the seven devices appear to have not been filled with insulin, while the other two devices were found to have operated as intended.Therefore, the complaint about these devices could not be confirmed.
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