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Siemens healthineers became aware of a potential product problem involving the luminos agile max system.During service activities the siemens healthineers service engineer noticed that the shaft that connects the monitor support arm (display ceiling stand) to the carriage had slid down several centimeters.The monitor support arm remained attached to the ceiling.There was no injury associated with this issue.It is assumed that in a worst-case scenario, if the support arm use had continued without noticing the issue, it might have led to a serious injury due to large parts falling and hitting a person.
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H3, h6: siemens healthineers completed the detailed investigation of the reported issue.The analysis of the provided pictures showed that the cylinder screw at the ceiling tube was missing.In addition, the securing segment and the protection sunk screw were installed correctly, but the shaft was not in the correct position.As immediate corrective measure for this system, the display ceiling stand (dcs) was secured by the service technician with a tension belt to prevent it from lowering.Although the service technician fixed the problem with inserting the missing cylinder screw, the whole dcs was replaced and the complaint dcs was returned for a deeper analysis.The component was investigated and was found as specified.The installation report and the pictures taken directly after system startup were analyzed.It was identified that the suspension arm was canted already during installation.The cylinder head screw was missing from the start and was never screwed in.Furthermore, the supplier¿s assembly instructions were checked.No evidence for an incorrect description of mounting or installation could be found.However, it was found that the instructions were not detailed enough and were therefore improved and delivered since may 8, 2024.Based on the investigation results it must be assumed that the incorrect mounting was a workmanship error during system installation.Therefore, the scan (xp017/24/s) was initiated and sent to all potentially affected customers starting on july 2, 2024, asking them to perform a visual check if their dcs is correctly installed and to inform about associated risks (res# (b)(4)).In addition, the field update xp018/24/s was released on october 8, 2024, for each potentially affected system where the securing segment and the two affected screws are replaced.This is to ensure that the whole installed base will have the same correct status.In case of dcs damage the field update xp019/24/s, also released on october 8, 2024, is intended to repair the dcs.The conclusive root cause will be communicated via res# (b)(4) since it is still under investigation.This complaint has been closed.
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