| Catalog Number |
9770501R |
| Medical Device Problem Code |
Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/07/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H11: the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The manufacturer has received the sample and is pending evaluation.Results are expected soon.
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Event or Problem Description
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It was reported that the unit is freezing up mid-procedure and giving ec111.No other information provided, at this time.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to service facility for evaluation.During evaluation, the reported issue of the unit is giving an error code was confirmed.Unit is giving ec111 after the unit was powered up it was noticed that the usb jack is very loose and losing connection, therefore the motherboard will have to be replaced.The root cause is use related.H3 other text : evaluation summary findings in h:11.
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Event or Problem Description
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It was reported that the unit is freezing up mid-procedure and giving ec111.No other information provided, at this time.
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Search Alerts/Recalls
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