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Due to the automated mes (manufacturing execution system) system there are controls in the manufacturing process to ensure the product met specifications upon release.During visual inspection, there were no visual anomalies noted to the device.During a functional inspection, a demonstration guidewire was advanced to the distal tip without resistance.An attempt was made to inflate the balloon, and a leak was discovered due to the hole/perforation.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported complaint was confirmed based on analysis.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information provided by the customer indicated there was no damage noted to the packaging prior to preparation of the device, the balloon catheter system was used as per dfu, no other anomalies were noted to the device after removal from the packaging or prior to preparation , continuous flush was maintained.50% contrast was used during procedure.It is most likely that the device may have been unintentionally damaged during preparation as inflation difficulty was noted during the preparation, but was continued to be used during the procedure.Additional information states the balloon continued to lose inflation during the preparation stages."was the balloon able to be successfully inflated/deflated during preparation? yes, but continued to lose inflation".During analysis, the balloon catheter was inspected and a tear/hole/perforation was noted on the balloon.An assignable cause of procedural factors will be assigned to the as reported and as analyzed defect 'balloon difficult to inflate' along with the additional as analyzed defect 'balloon has hole/perforation during use' since these issues is associated with a product that meets stryker design and manufacture specifications and was used in according with the dfu but due to procedural and/or anatomical factors during use, the product performance was limited.
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