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(b)(4) date sent: 4/8/2024 d4 batch #: a9d15a attempts are being made to obtain the following information.To date, no response has been provided.If further details are received at a later date, a supplemental medwatch will be sent: did the patient experience any adverse consequences due to this issue? investigation summary the product was returned for evaluation.Visual inspection and functional testing were conducted on the returned device.Visual analysis of the returned sample determined that the device was returned with no apparent damage.The device was connected to a test handpiece and tested on a gen11. the device was analyzed, and it was determined that it was possibly used in more than one procedure, based on generator data.The device is intended and labeled for single patient use.If the device is connected to multiple generators, an alert screen will be displayed indicating ¿adaptive tissue technology features are not available in this device¿. the device was disassembled to verify the internal components and no anomalies were noted. due to the multiple generator usage, which is evidence of possible reuse, we are unable to determine how this condition impacted the performance of the device and, therefore, cannot conclude the root cause.As part of the quality process, all devices are manufactured, inspected, and released to approved specifications. a manufacturing record evaluation was performed for the finished device batch a9d15a, and no non-conformances were identified.
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