Customer provided photographs review: the quality engineer inspected 03 photographs of lot # 3334939 material # 300844 received for evaluation.The 1st photo showing batch details which was printing on shelf pack.Other 2 photos are showing foreign matter (hair) inside the syringe.Dhr & production record review: a review of our risk management document was performed and indicates that the potential risk of the reported event was assessed appropriately.Production records were reviewed, and this batch meets our specification requirements.However, bd cannot confirm the cause of the failure to our manufacturing process since no physical sample was returned.The device history record review was completed for provided lot # 3334939 material # 300844.There was no rejected inspections or quality notifications during the production of the provided lot number.Retention sample review: the retention sample were visually inspected, the defect of foreign matter was not found.Thus, the defect of foreign matter (hair) cannot be confirmed in lot # 3334939 material # 300844.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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