|
Product returned without a wrench, wrapped in plastic wrap.Only top half of broken tip returned.Sample was visually inspected and found to be nonconforming, phaco broken at aspiration bypass (ab) hole, breakage is very jagged on the one parts of the broken piece that was returned.Wall thickness is even.Wear observed on threads, back of flange, and nut corners consistent with threading on handpiece.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The photo attached to the parent file was reviewed by the manufacturing site.The photo shows a broken part of phaco (phacoemulsification) tip.Reported issue confirmed from photo.The videos attached to the parent file were reviewed by the manufacturing site.Reported issue confirmed from videos.The complaint evaluation confirms the phaco tip was broken.The root cause for the broken phaco tip cannot be determined from this evaluation.The phaco tip visual inspections do not show any manufacturing issues that would cause the broken phaco tip.The exact root cause for the broken phaco tip is unknown; therefore specific action with regards to this complaint cannot be taken.An investigation has been completed and actions are presently being implemented to eliminate the broken phaco tip issue.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Any nonconformance, such as the broken phaco tip exhibited on the returned opened sample, are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
|