| Model Number |
CU-151R |
| Medical Device Problem Codes |
Display or Visual Feedback Problem (1184); Image Display Error/Artifact (1304)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
03/20/2024
|
|
Type of Reportable Event
|
Malfunction
|
|
Additional Manufacturer Narrative
|
|
The customer reported that this unit has had a vertical static bar like interference.The customer corrected the issue by shutting down the unit and unplugging the bedside monitor.According to the customer, they have never seen this issue until software 2-28 was installed.The technical service account manager will be uploading the logs.The unit was not in patient use at the time.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
|
| |
|
Event or Problem Description
|
|
The customer reported that this unit has had a vertical static bar like interference.There was no patient injury reported.
|
| |
|
Additional Manufacturer Narrative
|
|
Details of complaint: the customer reported that this unit has had a vertical static bar like interference.The customer corrected the issue by shutting down the unit and unplugging the bedside monitor.According to the customer, they have never seen this issue until software 2-28 was installed.The technical service account manager will be uploading the logs.The unit was not in patient use at the time.Investigation summary: nihon kohden confirmed the issue was attributed to a software issue that occurred after upgrading the system from software version 02.27 to software version 02.28.The root cause was determined to be a software malfunction of the commercial rtos (kernel) used in the g5/g7 software (version 02.28).Kernel is a part of core software that manages and controls the operating system and a software malfunction occurred with kernel, leading to the reported issue.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: 04/05/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i don't have access to patient information.B6 attempt # 1: 04/05/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i don't have access to patient information.B7 attempt # 1: 04/05/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i don't have access to patient information.D10 attempt # 1: 04/05/2024 emailed the customer via microsoft outlook for device information: the customer replied by stating; i don't have access to patient information.Additional information: b4 date of this report.D9 is the device available for evaluation? g3 date received by manufacturer.G6 type of report.H2 if follow up, what type? h3 device evaluated by manufacturer? h11 additional manufacturer narrative.Manufacturer references # (b)(4( follow up 001.
|
| |
|
Event or Problem Description
|
|
The customer reported that this unit has had a vertical static bar like interference.There was no patient injury reported.
|
| |
|
Additional Manufacturer Narrative
|
|
**udi related data quality updates** corrected information: d1 brand name: corrected the brand name from csm-1501 to nihon kohden life scope g5 bedside monitoring system.D4 additional device information / model #: corrected the model # from csm-1501 to cu-151r.D4 additional device information / catalog #: corrected the catalog # from csm-1501 to cu-151r.D4 additional device information / primary unique device identifier (udi) #: corrected the udi # to include the pi information.This is a correction to the suspect medical device involved in the reported event, specifically the unique device identifier (udi) information in section d of the fda form 3500a.
|
| |
|
Event or Problem Description
|
|
The customer reported that this unit has had a vertical static bar like interference.There was no patient injury reported.
|
| |
|
Search Alerts/Recalls
|