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The product was not returned.Product history records were reviewed and the documentation indicated, the product met release criteria.The product investigation could not identify a root cause for the reported complaint.Each lens is subjected to a 100% assessment of the power and optical resolution, during the manufacturing process in order to determine acceptability, per the lens model and diopter.Information was provided, that the multifocal company, 18.0 diopter (add power +2.2/+3.2) lens was replaced with an unspecified monofocal lens model.The product has not been received to evaluate.Due to the exchange of a multifocal lens to a monofocal lens, this may suggest, that the replacement lens model was an improved choice for the patient's vision needs.Due diligence, has been performed in an attempt to obtain further information on this event.The reporter has not responded to request for follow-up information.File will be reopened, if new information or the sample is received.The manufacturer internal reference number is: (b)(4).
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