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The product investigation was completed.Device evaluation details: the product was returned to biosense webster for evaluation.It was sent to cordis for further investigation.Visual dimensional and microscopic analyses of the returned device were performed following bwi procedures.Visual inspection of the device revealed that the cap was separated from the hub.The cap was not returned for analysis.The brim cap could be related to the issue reported by the customer.Dimensional and microscopic analysis was performed and no issues were detected. a device history record evaluation was performed for the finished device number 18166192, and no internal actions related to the complaint were found during the review.The complaint reported by the customer was confirmed, the returned unit present a cap separation was observed.The potential cause of the damage could be related to the handling, however, this cannot be conclusively determined.Procedural factors or handling process may contribute to this issue.Controls are in place to verify the product conditions; the cap assembly are inspected 100% before leaving the facility.Neither the phr review nor the product analysis suggests that the found damage could be related to the manufacturing process of the unit.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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