| Model Number |
709030 |
| Medical Device Problem Codes |
Device Handling Problem (3265); Device Fell (4014)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer reported that the portable detector failed the gain calibration during the quarterly check.A dropped detector can lead in worst case to a fracture in the foot.No injury reported.
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Additional Manufacturer Narrative
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Ref.Id: (b)(4).The local field service engineer (fse) went on site and found shocks recorded on the affected detector.The detector needs to be replaced.He returned to the site and installed and calibrated a new detector.Finally, the system meets the specification for the performed service and is returned to use.No details were provided about the circumstances when the detector fell down.As the customer did not make other claims, it is concluded that the detector was dropped by accident (use error).Risk estimation revealed acceptable risk per risk benefit analysis, because actually, there is no feasible technical solution for this kind of ¿use error¿.This issue is further monitored and trended.
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Search Alerts/Recalls
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