MAUDE Adverse Event Report: MASIMO - 15750 ALTON PKWY RAD-G WITH TEMPERATURE; OXIMETER

Model Number	27978
Medical Device Problem Code	Unexpected Shutdown (4019)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	01/01/1901
Type of Reportable Event	Malfunction
Event or Problem Description
The customer reported the rad-g "automatically turn[s] on and off." there was no patient impact or consequence reported.
Additional Manufacturer Narrative
Additional manufacturing narrative: other text: masimo has reached out to the customer to request the return of the device.The product has not been returned to masimo to allow an analysis to be performed.  if the product is returned for evaluation or new information is obtained, a follow up report will be submitted.Masimo initiated a recall for this issue and notified us fda on 2/15/2024.The recall number is z-1538-2024.H3 other text : product not returned.

• Brand Name: RAD-G WITH TEMPERATURE
• Common Device Name: OXIMETER
• Manufacturer (Section D): MASIMO - 15750 ALTON PKWY; 15750 alton pkwy; irvine CA 92618
• Manufacturer (Section G): MASIMO - MEXICALI; industrial vallera de mexicali calzada del oro, no.2001; mexicali, baja california 21600 ; MX 21600
• Manufacturer Contact: sara ghoudjehbaklou ; 15750 alton pkwy; irvine, CA 92618 ; 9499191475
• MDR Report Key: 19197547
• Report Number: 3019388613-2024-00046
• Device Sequence Number: 7620488
• Product Code: DQA
• UDI-Device Identifier: 00843997013789
• UDI-Public: 00843997013789
• Combination Product (Y/N): N
• Initial Reporter Country: CY
• PMA/510(K) Number: K213676
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Foreign,Health Professional,User Facility
• Initial Reporter Occupation: Non-Healthcare Professional
• Remedial Action: Recall
• Type of Report: Initial
• Report Date (Section B): 04/03/2024

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Health Professional
• Device Model Number: 27978
• Device Catalogue Number: 9895
• Was Device Available for Evaluation?: No
• Was the Report Sent to FDA?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 04/03/2024
• Initial Report FDA Received Date: 04/26/2024
• Was Device Evaluated by Manufacturer? (Y/N): Device Not Returned to Manufacturer
• Date Device Manufactured: 11/10/2022
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Unknown
• If action reported to FDA under 21 USC 360i(g), list FDA-assigned Recall Number or include a statement: Z-1539-2024
• Patient Sequence Number: 1
• Patient Sex: Unknown