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The doctor reports that the patient presented with a crown and implant in the mouth (similar to the previous occurrence in 2023) and that a surgical intervention was necessary to uncover the (ioi) and remove screw that was fractured in the head, the procedure was not completed.Type of bone and affected dental position: unknown.The screw fractured at the head, right at the connection with the body of the screw, and it was successfully removed in its entirety, both head and body, (b)(6) 2024.
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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report b5: describe event or problem d4: additional device information g3: date received by manufacturer g6: type of report h1: type of reportable event h2: follow up type h3: device evaluated by manufacturer h4: device manufacturer date h6: adverse event problem h10: additional narrative zimvie received one (1) uniht, (titanium hexed uniscrew) for evaluation.Visual evaluation of the as returned device identified the screw with signs of use and was seen fractured at the body / above threads.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.This complaint refers to the specific device being investigated for this complaint record.Device history record (dhr) review was completed for the subject lot number 1266791.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1266791 for similar events and no other complaint was identified.Review completed utilizing keywords: fracture screw.Based on the investigation and risk management file review, the most likely root causes determined from the investigation are excessive torque applied - customer error.Therefore, based on the available information, a device malfunction did occur.The reported event was confirmed with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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