| Catalog Number |
04S95-20 |
| Medical Device Problem Code |
Low Test Results (2458)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/08/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer observed a falsely depressed creatinine2 result generated on the architect c4000 processing module for one sample that was not reported out of the laboratory.The following results were provided: sid (b)(6), initial result = 0.59 mg/d, repeat = 2.67 mg/dl there was no impact to patient management reported.
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Additional Manufacturer Narrative
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Completed information for section a1 patient identifier: sid (b)(6).An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.All available patient information was included.Additional patient details are not available.
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Additional Manufacturer Narrative
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The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, device history record review, in-house testing of retained reagent kit and labeling review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.The search for similar complaints for lot 51611ud00 did not identify an increase in complaint activity for the issue.The ticket trending review for lot 51611ud00 did not identify any trend regarding commonalities for the issue under review.A device history record review did not identify any non-conformances or deviations associated with the lot number 51611ud00 and complaint issue.In-house accuracy testing was completed with retained complaint lot number 51611ud00.All validity and acceptance criteria as per the protocol were met and the product is performing as expected.Labelling was reviewed which adequately addresses the current issue.Based on the investigation, no systemic issue or deficiency of the creatinine2 reagent lot 51611ud00 was identified.
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Event or Problem Description
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The customer observed a falsely depressed creatinine2 result generated on the architect c4000 processing module for one sample that was not reported out of the laboratory.The following results were provided: sid (b)(6), initial result = 0.59 mg/d, repeat = 2.67 mg/dl.There was no impact to patient management reported.
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Search Alerts/Recalls
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