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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The mayfield modified 2000 skull clamp (a2000) was returned for evaluation: device history record (dhr) - the dhr was reviewed and shows no abnormalities related to the reported failure.Failure analysis investigation of the returned unit shows that the torque sleeve is seized inside the rotator teeth assembly, and the torque assembly is unable to move.All worn components have been replaced with new parts, and general cleaning and maintenance were performed.Root cause the complaint is confirmed via inspection of the unit.Probable root cause is improper assembly or mishandling of the unit.No further investigation is required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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