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See a2 and h11 in conclusion, no root cause could be determined as to why the patient had reported pain above the tibia despite the 10x220mm dynanail device fully fusing the ttc joint and not having any breakage or visual defects.Device history record review shows that the associated finished good and raw materials used were 100% conforming to specification and due to lack of the originally implanted nail (discarded by facility) further testing / evaluation cannot be performed.Surgeon feedback and operative notes do not suggest that the pain was related to patient non-compliance to protocols, injury, or illness, further evidenced by the successful ttc joint fusion.Despite this patient pain and dynanail removal, a new nail device and screws were implanted successfully from a different company.While no root cause could be identified, complaint history review does not suggest a recurrence for this failure mode.For the above reasons, no further actions or capa are necessary in response to this complaint.Future similar reports shall be monitored and assessed per 7000.010 global complaint handling process.
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